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Privacy Policy


This Privacy Policy describes how Edenrock Property Developments Ltd collects, uses, and shares the information, including personal data, provided to us through our website www.edenrock.mu (the “Website”) and the services available through our Website and Social Media Platforms (collectively, the Site, the Platform, and the services available through them are the “Services”). It also describes the choices that you have regarding use, access, and correction of your personal data.

We collect information about users of our Site and Social Media Platforms. This Policy describes how we collect, use, and share information provided to us by our Customers. This Policy does not apply to the data we process about the end users of our Customers’ services (“End Users”). Where we process personal data about our Customers, we are considered to be a “controller” under applicable law (i.e., the company with the right to decide how the data is used); where we process personal data about End Users, we do so as a “processor” on behalf of our Customers, and our Customer would be the “controller”.

It is important to understand that this Policy does not apply to our Customers’ collection, use, or sharing of End User data. To the extent that we collect or handle any data on behalf of our Customers, we do so at their instruction. If you are an End User, we encourage you to review the privacy policies of our Customers to understand their privacy practices.

By using any of our Services, you understand that your information, including personal data, will be handled as described in this Policy. Your use of our Services, and any dispute over privacy, is subject to this Policy, including its applicable limitations on damages and the resolution of disputes.

What Information Do We Collect About You and Why?

We may collect information about you directly from you, from third parties, and automatically through your use of our Services.

Information We Collect Directly from Customers.

We will collect any information that you provide to us via any part of our Services, including Customer’s first name, last name, email address, date of birth and phone number. We may use the information we collect about you in combined form or associate it with other information that we collect about you.

Information that We Collect About You from Social Networking Platforms.

If you are a Customer, you also may participate and connect through your social networking accounts. We store the information that we receive from the information that we collect from Customers or receive about Customers via these Social Networking Platforms.

Any third-party social networking platform controls the information it collects from you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies. We have no control over how any third party uses or discloses the personal data it collects about you.

Information We Collect Automatically.

We may automatically collect information, including the following, about your use of our Services through cookies and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit or use our Services; the referring URL, or the webpage that led you to our Services; access time; and device ID.

When you download or use our Services, we automatically collect information about the type of device you use, which may include operating system version, system and performance information. Please see the section “Our Use of Cookies and Other Tracking Mechanisms” below for more information about this.

How We Use Your Information

We use the information, including personal data, that we gather about you for the following purposes:

  • To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, to fulfil your orders, and for other customer service purposes.
  • To tailor the content and information that we may send or display to you, to offer location customisation and personalised help and instructions, and to otherwise personalise your experiences while using our Services.
  • To contact you, including for marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may be of interest to you. We may also use the information that we learn about you to assist us in advertising our Services on third-party services.
  • To better understand how individuals access and use our Services, including to learn about their engagement levels and navigation paths, as well as user retention and funnel drop-offs, and for other research and analytical purposes.

Our legal grounds for processing data, for which we are a Controller, are as follows:

  • Customer service;
  • Analysing and improving our business
  • Protecting our business, personnel and property;
  • Marketing; and/or
  • Managing legal issues.

We may also process personal data for the same legitimate interests of our Customers and business partners.

  • Where required by law, and in some other cases, we handle personal data on the basis of consent.

Legal Compliance

So as to comply with our legal obligations, we need to use and disclose personal data in certain ways.

How We Share Your Information

We may share the information that we collect about you, including personal data, as follows:

  • We may disclose your information to current or future affiliates or subsidiaries.
  • Service Providers. We may disclose your information to third-party vendors, service providers, contractors, or agents who perform actions or functions on our behalf.
  • Business Transfers. We may disclose your information to another entity in connection with, including during negotiations of, an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer.
  • In Response to Legal Process. We may disclose your information in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena. In certain situations, Edenrock Property Developments Ltd may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • To Protect Us and Others. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Privacy Policy, or as evidence in litigation in which we are involved.
  • Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research, or other purposes.

Our Use of Cookies and Other Tracking Mechanisms

We or our service providers may also collect data about your use of the Services through the use of Internet server logs, cookies, JavaScript, tracking pixels, and/or other technologies. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (a) recognise your computer; (b) store your preferences and settings; (c) understand the web pages of the Services you have visited; (d), enhance your user experience by delivering content and advertisements specific to your inferred interests; (e) perform searches and analytics; and (f) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. We also may include Web beacons in email messages, newsletters and other electronic communications to determine whether the message has been opened and for other analytics, personalisation and advertising. As we adopt additional technologies, we may also gather additional information through other and additional methods.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.

We may use third parties such as network advertisers to serve advertisements on our Services or on third-party services that enable us and third parties to target advertisements to you. These third parties may use cookies, JavaScript, web beacons (including clear gifs), and other tracking technologies to measure the effectiveness of their ads and to personalise advertising content to you. These third parties’ practices are governed by their privacy policies, and not this one.

We may use third-party web analytics services on our Services to collect and analyse the information discussed above, and to engage in auditing, research or reporting. The information (including your IP address) collected by various analytics technologies described above will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive, analysing usage trends, assisting with fraud prevention, and providing certain features to you.

Third-Party Links

Our Services may include links to third-party websites or applications whose privacy practices may differ from those of Edenrock Property Developments Ltd. Any information that these third parties collect about you is governed by their privacy policies. We encourage you to carefully read the privacy policy of any third-party website or application you visit or use.


We have taken steps to help protect the personal data we collect from loss, misuse, unauthorised access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.

Data Retention

We will hold your information for as long as necessary to fulfil the purposes set forth in this Policy or as long as we are legally required or permitted to do so. Information may persist in copies made for backup and business continuity purposes for additional time.

However, information that is unlikely to be needed again, shall be removed from the company’s records.

Data Collection and use of Personal Information

Edenrock Property Developments Ltd collects and stores information about its customers including, but not limited to: name and email address. The information gathered is for the sole use of Edenrock Property Developments Ltd and is used for service notification, customer support, subscription to our newsletters and sending of our emailing campaigns. Edenrock Property Developments Ltd is committed to keeping your information confidential. We do not sell customer information to 3rd parties. We may set and access our cookies on your system in order to track the effectiveness of our services. The cookies used by Edenrock Property Developments Ltd are strictly for improving the website performance and user experience. We may also use user IP addresses to administer our website and diagnose problems with our server, but also to analyse trends, track user use and gather broad demographic information, not linked to any personally identifiable information. 

We may use and disclose personal information to promote the use of our services to you, to send you informational and promotional emailing, to send you our daily news that you may choose to receive, to provide customer support, to meet legal requirements, to support and improve the services we offer.

All data is secured in a secure location. 

If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem by contacting us at info@edenrock.mu

Your Choices and Rights

We offer the options described below for exercising rights and choices under applicable laws. Many of these are subject to important limits or exceptions under applicable law.


If you are a Customer:

  • You may review and update certain information by sending a mail to info@edenrock.mu
  • In addition, the law of your jurisdiction may give you additional rights to request rectification or erasure of certain personal data we hold. In some cases, you may be entitled to receive a copy of the personal data you provided to us in portable form or to request that we transmit it to a third party. The law may also give you the right to request restrictions on the processing of your personal data, to object to processing of your personal data, or to withdraw consent for the processing of your personal data (which will not affect the legality of any processing that happened before your request takes effect). You may contact us as described below to make these requests.
  • You may contact us with any concern or complaint regarding our privacy practices, and you also may lodge a complaint with the relevant governmental authority.
  • You may opt out (unsubscribe) of such communications by following the opt-out instructions contained in the email. Opting out is immediate, but in some cases it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.
  • You may opt out of receiving push notifications by turning them off in your device settings.



Our Services are not targeted to individuals under 18, and we do not knowingly collect personal data from individuals under the age of 18. Where required by applicable law, if we discover that someone under 18 has provided us with personal data, we will delete such personal data from our systems. If we become aware that we have collected personal information from someone under the age of 18, we will take reasonable steps to delete it as soon as practicable.

Access To My Personal Data

Upon request, Edenrock Property Developments Ltd will provide you with information about whether we hold, or process on behalf of a third party, any of your personal data. You may request deletion of your personal data by contact us on info@edenrock.mu. We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal data, or may need to retain your personal data in order to continue providing a service. Please note that copies of information that you have request to update, modify, or delete may remain viewable in cached and archived pages of the Site or App for a period of time. We may retain your information for as long as your account is active, or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

 Edenrock Property Developments Ltd acknowledges that you have the right to ask for modification and deletion of your personal data. When Edenrock Property Developments Ltd acts as a service provider to its Customers, it does not have a direct relationship with the End Users whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his/her query to Edenrock Property Developments Ltd via email to info@edenrock.mu. If requested by a Customer to review, correct, amend, or delete personal data, we will respond within a reasonable timeframe. We will retain personal data on behalf of our Customers for as long as needed to provide services to our Customers, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Unsubscribe to the Newsletter

If you receive an email through the Edenrock Property Developments Ltd organisation and wish to opt-out, simply go to the footer of our email or newsletter and unsubscribe. If you receive an email directly from Edenrock Property Developments Ltd and wish to have your name removed from our list, please write to us at info@edenrock.mu with your request and we will be happy to honour it.

Dispute Resolution

Should a situation arise, where you have a privacy dispute, please contact us at Edenrock Property Developments Ltd directly and we will be glad to work in a fair and practical way with you. If your communication with Edenrock Property Developments Ltd has not led to a mutually agreeable resolution, we shall participate in the dispute resolution procedures established by the Mauritian data protection authorities to resolve disputes.

Protection against misuse of personal information

Our website has security measures in place to protect the loss, alteration and misuse of the information which is under our control. Any Edenrock Property Developments Ltd employee having access to such information is aware of the Edenrock Property Developments Ltd Privacy and Data Protection Policy. Access to such information is limited to those required to fulfil the applicable user request and security procedures in place.

Governing Law

This Privacy Policy and your use of this website shall be governed in all respects by the laws of the Republic of Mauritius

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at info@edenrock.mu

Edenrock Property Developments Ltd

B1, Tamarin Commercial Hub, Corner Jacaranda Avenue and Coastal Road, 90903, Tamarin, Mauritius

Changes to this Policy

This Policy was last updated in April 2024. We constantly continue to evaluate this Policy as we update and expand the Services and our offerings, and we may make changes to the Policy accordingly. We encourage you to periodically review this page for the latest information on our privacy practices.

Eden Rock Logo

Contact Us

Sales – Alexandre Lenoir​
+230 5 479 2929

Sales – Derrick Mace
+230 5 423 5072

© 2024 Edenrock Property Developments Ltd. All rights reserved.

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